Buildzoid fik dermed ret. ASUS har nu officielt bekræftet, at visse Z690 Hero bundkort har en forkert installeret kondensator omkring hukommelsen. Dette er grunden til, at nogle brugere vil opleve en 53 debug kode, som betyder, at hukommelsen ikke bliver tracket af systemet/BIOS. Som udgangspunkt ikke et stort problem, da garantien dækker sådanne problemer, men i ekstreme tilfælde kan Hero bundkort faktisk antænde i lys lue og dermed forårsage større problemer.
Læs også: ASUS og COLORFUL bekræfter Intel 12th Gen Core non-K specs
Interessant nok lykkedes det YouTuberen at finde årsagen til Z690 Hero-problemerne ved se på billederne delt af brugere og ved at sammenligne dem med virkende produkter.
Fejlen er altså blevet bekræftet af ASUS, som offentliggjorde en officiel erklæring via deres Facebook-profil. Brugere bliver bedt om at kontrollere, om deres bundkort er påvirket af produktionsfejlen, ved at sammenligne deres produktkode.
Pressemeddelelsen lyder som følgende:
Cooler Master SK653ASUS Announcement Regarding Maximus Z690 Hero Issue
“To our valued ASUS Customers, ASUS is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we have preliminarily identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug error code 53, no post, or motherboard components damage. The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.
You can identify your part number by referring to the product packaging:
As of December 28, 2021, there have been a few incidents reported in North America. Going forward, we are continuing our thorough inspection with our suppliers and customers to identify all possible affected ROG Maximus Z690 Hero motherboards in the market and will be working with relevant government agencies on a replacement program. Thank you so much to everyone for your patience and support while we are working through the replacement program.
If you have any questions or concerns please feel free to contact ASUS customer service. Best regards, The ASUS Team.”
Kilde: ASUS via Tom’s Hardware, Wccftech, JayzTwoCents
